Business process modeling and automation

BPM / DPA software

In an increasingly competitive economic environment, the dematerialization and automation of business processes are among the priorities of many companies.

Process Studio, BPM / DPA software software, helps hundreds of companies in Europe to model and automate their business processes, and gain in agility and traceability.

BPM DPA software

Why implement a BPM / DPA solution ?

The efficiency with which a company executes its processes often determines its success, which is why mastering the processes has become vital for any organization.

However, according to a recent IDC study, , many companies are still handling paper files and exchanging emails to share information or coordinate actions related to their business processes, such as tracking customer complaints, managing purchases or processing supplier invoices. This situation greatly affects the efficiency of employees and the service provided to customers.

Manage processes with a dedicated BPM tool becomes all the more obvious when :

  • the processes and actors involved are numerous and often dispersed over several sites
  • the information necessary for their proper execution is difficult to access or in constant evolution
  • the indicators essential to their improvement are not easy to collect.

Process Studioone of the best BPM (Business Process Management) / DPA (Digital Process Automation) software solutions on the market, enables you to model, automate and pilot your company's business processes, to achieve real benefits in terms of traceability, compliance and operational efficiency.

A Business Process Management or Digital Process Automation project consists of implementing four major functionalities.

The main features of a BPM / DPA solution

Modeling

Process modeling to describe in detail the steps, participants, information and management rules that characterize a business process such as the follow-up of a customer claim or the processing of a supplier invoice:

 

  • Graphical modeling of forms and workflows
  • Management of actors, roles, prerogatives and access rights
  • Delegation management and change of assignment
  • Versioning and hot updating of workflows

At this stage, it is important to ensure that the tool is accessible to both functional and non-IT staff.

Execution

Process execution consists of interacting with the people and information systems that are relevant to the processing of each process instance.

For example, when entering a customer complaint form, the BPM application application will query the CRM application containing the customer's information, so that the operator need only enter the description and origin of the complaint. This saves time and avoids double entries. The BPM application will then escalate the claim to the right people, according to the rules and roles described and modeled in the BPM application:

 

  • Workflow engine compatible with the BPMN standard
  • History and total traceability of the participants and changes
  • Automatic reminders and alerts in case of delay
  • Synchronization of processes and sub-processes
  • Connectors with ERP and DBMS applications
  • Integration of LDAP, Active Directory, SAML, Azure AD, etc.

Steering

Process execution consists of interacting with the people and information systems that are relevant to the processing of each process instance.

For example, when entering a customer complaint form, the BPM application application will query the CRM application containing the customer's information, so that the operator need only enter the description and origin of the complaint. This saves time and avoids double entries. The BPM application will then escalate the claim to the right people, according to the rules and roles described and modeled in the BPM application:

 

  • Workflow engine compatible with the BPMN standard
  • History and total traceability of the participants and changes
  • Automatic reminders and alerts in case of delay
  • Synchronization of processes and sub-processes
  • Connectors with ERP and DBMS applications
  • Integration of LDAP, Active Directory, SAML, Azure AD, etc.

Improvement

Your business processes are constantly evolving in line with your strategy.

It is therefore essential that the tool that will digitize and support them is flexible and agile enough to be able to reconfigure them quickly to keep them in line with your strategy.

With Process Studiofunctional managers and technical experts alike can rapidly reconfigure their business processes. This guarantees that the application will adapt quickly to organizational changes or user functional requirements, without any additional development costs.

In addition, the tool provides them with numerous indicators and dashboards to help them see where the bottlenecks are and where they can improve:

 

  • Hot indicators: where are we on the progress of such task? who? when? why? ...
  • Cold indicators: what are the gaps? trends? bottlenecks?
  • Ability to easily create your own reports or dashboards with Graphic Builder
  • Support for the main BI tools on the market such as QlikView, Power BI, etc.
BPM DPA office software

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