The need
This aeronautical group present in several countries wanted to improve the management of its internal and external audits, which was initially manaEDM via excel files and email reminders.
Even if the process was under control, the planning and follow-up of audits and their action plans mobilized a lot of resources, wasted a considerable amount of time for the teams and did not offer much visibility. In addition, the quality department spent a lot of time contacting the parties involved to collect information, format it and communicate it before each management review.
Thanks to the Quality Manager software, the planning and field follow-up of audits and their possible action plans have been fully optimized. When planning an audit, the tool can check the availability of the concerned actors thanks to the online consultation of their electronic agendas.
The latter are then notified of the date and scope of the audit via a workflow system. In case of deviation or non-conformity, they can also enter and assign corrective or preventive actions via the tool.
Progress monitoring views by site, date, auditor, auditee, department, action pilot, etc., make it possible to monitor the progress of each audit and its action plans at any time.
The solution
The return on investment
In addition to the obvious time savings in planning and monitoring audits and action plans, the various parties involved now have full visibility of the process. The quality department now has relevant indicators in real time to analyze the results of audits and to initiate the necessary action plans in a timely manner.
To go further
Given the multitude of tools for planning and monitoring audits and their action plans, it is important to consider a number of criteria before making your choice:
- Is the tool accessible to operational staff? allowing them to reconfigure their application: form, workflow, business rules, etc. without having to go through heavy and expensive development each time.
- Is the solution open enough? to integrate with your existing IT systems, especially email for audit scheduling.
- Do not forget the user interface and the ergonomics of the application. Your users should be able to use it after a one-hour training, or even a simple online training.
Our clients testify
What seduced the users and myself, are the modernity of the interface and the functional richness of Avanteam solutions.
With Avanteam Process Studio, we have already automated around ten value-added business workflows for the company.
We chose Avanteam because of the speed with which the workflows could be implemented, and the ability to customize the solution independently.
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