In this industrial group present in several European countries as well as in Asia and Latin America, the quality management wanted to optimize the processing of non-conformities and their action plans. Even if the process was under control, it was time consuming and did not offer relevant indicators for analysis and improvement as everything was managed via excel files and email reminders.
The team in charge of non-conformities was losing precious time to follow the process, to follow up the concerned actors and to collect and build indicators and dashboards before each management review.
Thanks to the software Quality Managersoftware, the recording, analysis and follow-up of non-conformities have been completely optimized. An electronic form allows all the departments concerned to enter all the relevant information quickly and in a uniform format.
The non-conformity sheets are then automatically routed to the quality department thanks to the workflow system integrated in the tool. After analysis, the quality department can, if necessary, create one or more corrective and preventive actions and assign them to the people and departments concerned. The latter are then automatically notified to initiate the actions and fill in the forms at each stage of progress of an action plan.
Progress monitoring views sorted by site, date, file, actor... allow you to follow the treatment of non-conformities at any time and to know by whom? when? and how? each file is treated.
The return on investment
In addition to the obvious time savings in data entry and processing, the various parties involved now have full visibility of the non-conformance management process.
The quality department now has relevant indicators in real time to analyze the quality of products and services and, if necessary, to initiate additional improvement actions.
To go further
There are a number of solutions on the market to streamline and automate the processing of non-conformances and action plans.
It is nevertheless important before making your choice, to take into account the following criteria:
- Choose software that is accessible to operational staff allowing them to reconfigure their application: forms, workflows, business rules, etc., without having to go through heavy and expensive development each time.
- Choose a rich and open solution that supports a wide variety of processes and business rules and can easily interface with your existing IT systems: ERP, CRM and DBMS.
- Do not forget the user interface and the ergonomics of the application. Your users should be able to use it after a one-hour training, or even a simple online training.
Our clients testify
What seduced the users and myself, are the modernity of the interface and the functional richness of Avanteam solutions.
With Avanteam Process Studio, we have already automated around ten value-added business workflows for the company.
We chose Avanteam for the speed of implementation and the ability to customize the solution independently.
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