In order to simplify its communication and commercial relationship with its reseller network in a global and sustainable way, and to reduce the administrative tasks of order taking at the same time, Brother France decided in 2000 to provide its network with a professional extranet with the following objectives
- Offer quick access to information: products, promotions, news, technical documentation, drivers, etc.
- Enable real-time consultation of the product repository and spare parts inventory.
- Allow direct ordering of spare parts with secure online payment.
Thesupplier extranet developed by Avanteam allows Brother France's partners to access in real time a repository of more than 46,000 items, to build their order basket in an ergonomic way and to pay directly online.
The return on investment
For Dominique Bonnin - Brother's Project Manager, this site perfectly meets its objectives in terms of functionality, ergonomics and return on investment, thanks in particular to the following findings
- Reliability of information: a secured extranet allows to communicate in a reliable way the information on the products and stocks available and to avoid also errors of seizure or reference in the orders.
- Time saving: Automated, online order and invoice management saves time for both Brother and its customers.
- Network loyalty: each reseller has a personalized and secure access to the product and service lines and can consult the history of their orders and soon their processing status.
To go further
The following features were critical to this project:
- Customization of the portal offering contextual and secure access to each reseller according to their profile and access rights.
- The opening of the application allowing a quick integration of Avanteam with Brother France's ERP.
- An ergonomic user interface that makes it easy for resellers to use the tool without prior training.
Our clients testify
What seduced the users and myself, are the modernity of the interface and the functional richness of Avanteam solutions.
With Avanteam Process Studio, we have already automated around ten value-added business workflows for the company.
We chose Avanteam for the speed of implementation and the ability to customize the solution independently.
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