500+ companies trust us
Companies in the services sector must reinvent themselves and move towards a more virtuous model, if they do not wish to face principals who only take into account the "cost" aspect. This means moving upmarket, creating value and contributing to the competitiveness of their customers.
This means recruiting and training talent, sharing knowledge more effectively and providing impeccable customer service.
The management of service activities also generates numerous exchanges and documents: emails, contracts, reports, project deliverables, quotes, purchase orders, invoices, etc., which can have a negative impact on the quality of service perceived by the customer if they are manaEDM manually.
The digitization of these document flows and processes has become the main lever on which service companies can rely to improve their operational efficiency, differentiate themselves from their competitors and support their growth.
Handle customerrequests and complaints as quickly as possible
Optimize thedrafting, validation and signing of contracts, quotes and offers
Manage projects: resources, schedules, time spent and deliverables
Manageemployee training and authorizations
Implement a quality and continuous improvementapproach focused on customer and employee satisfaction
Build customer loyalty through personalized multi-channel communication
A solution for every challenge
Modules that you can use alone or together
Management of customer complaints and disputes
Workflow for project follow-up and customer deliverables
Management of quotes, orders and time sheets
Quality management and follow-up of action plans
Recruitment, annual interviews, arrival and departure of employees
Extranet for customers, subcontractors and suppliers
Management of contracts with probative value signature
Management of purchase requisitions, payment orders and invoices
Follow-up of incoming and outgoing mail
Our customers say it best
Since 2018, we have been using Avanteam solutions as part of our quality and Continuous Improvement approach. They are adaptable, modular and evolve as our needs change, and the Avanteam project manager is always ready to listen and give good advice.
Avanteam, beyond a powerful, simple and customizable tool, is an efficient team on the technical level as well as on the project management.
The Avanteam solution is very complete, easy to access and has a mobile application that allows us to provide all the QSE tools for the site teams.
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Avanteam
in figures
%
growth over the last 5 years
%
of sales invested in R&D
agencies in France
clients from all sectors of activity
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