Services

Streamline your processes, build customer loyalty

Discover how the Avanteam suite can simplify the most complex processes of service companies and improve the satisfaction of your customers and employees.

500+ companies trust us

Companies in the services sector must reinvent themselves and move towards a more virtuous model, if they do not wish to face principals who only take into account the "cost" aspect. This means moving upmarket, creating value and contributing to the competitiveness of their customers.

This means recruiting and training talent, sharing knowledge more effectively and providing impeccable customer service.

The management of service activities also generates numerous exchanges and documents: emails, contracts, reports, project deliverables, quotes, purchase orders, invoices, etc., which can have a negative impact on the quality of service perceived by the customer if they are manaEDM manually.

The digitization of these document flows and processes has become the main lever on which service companies can rely to improve their operational efficiency, differentiate themselves from their competitors and support their growth.

Handle customerrequests and complaints as quickly as possible

Optimize thedrafting, validation and signing of contracts, quotes and offers

Manage projects: resources, schedules, time spent and deliverables

Manageemployee training and authorizations

Implement a quality and continuous improvementapproach focused on customer and employee satisfaction

Build customer loyalty through personalized multi-channel communication

A solution for every challenge

Modules that you can use alone or together

Management of customer complaints and disputes

Workflow for project follow-up and customer deliverables

Management of quotes, orders and time sheets

Quality management and follow-up of action plans

Recruitment, annual interviews, arrival and departure of employees

Extranet for customers, subcontractors and suppliers

Management of contracts with probative value signature

Management of purchase requisitions, payment orders and invoices

Follow-up of incoming and outgoing mail

Our customers say it best

Since 2018, we have been using Avanteam solutions as part of our quality and Continuous Improvement approach. They are adaptable, modular and evolve as our needs change, and the Avanteam project manager is always ready to listen and give good advice.

Sabrina Purcell
Senior Quality Manager, Quality Organization Department
@Groupe Afnor

Avanteam, beyond a powerful, simple and customizable tool, is an efficient team on the technical level as well as on the project management.

Elian Blanchon
Offer Development Manager Consulting & Technical Support
@Apave Group

The Avanteam solution is very complete, easy to access and has a mobile application that allows us to provide all the QSE tools for the site teams.

Aurélie Fallourd
QSE/RSE Manager
@SERFIM

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Avanteam
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growth over the last 5 years

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of sales invested in R&D

agencies in France

clients from all sectors of activity

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