Mail Manager

Software for electronic management of incoming and outgoing mail

Mail Manager, centralizes and ensures controlled follow-up of letters, emails and administrative documents, to improve customer and constituent satisfaction with electronic mail management software.

Avanteam Mail Manager Features

500+ companies trust us

The benefits of electronic mail management software

Immediate visibility on your mail and files

Traceability of operations : what has been done, what remains to be done...

Mail processing time divided by 5

Better respect of deadlines and commitments

Reduction of risks and costs associated with manual processing 

Strengthened relationship with your customers and users

Ensure a lasting relationship with your customers and users

Intelligent capture and indexing of letters, emails, complaints and requests.

Classification of files by type, recipient, level of confidentiality, date of entry, due date,...

Assignment and monitoring controlled by customizable input and processing templates.

Generation of automatic or manual responses.

Intelligent multi-criteria and full text search.

Incoming mail" view electronic mail management software
Mail" view electronic mail management software

Improve the agility and quality of work of your users

Advanced workflow system that automatically routes mail to the right people.

Follow-up of mails by participant, file, date, recipient, department, sender, etc.

Reminder and automatic reminders in case of delay.

Customizable portal and tracking dashboard, according to each user's profile and interests.

Manage your business

From an ergonomic portal, you have quick and secure access to information to process files on time or to immediately inform a client or user

Visibility on pending mail and the reason for delays, in order to move the files forward

Highlighting missing information and next steps to close the file efficiently

Quick overview of average processing times, sources of bottlenecks and areas for improvement

Follow-up" view electronic mail management software
Using electronic mail management software

A complete solution to ensure the success of your project

Mail Manager's electronic mail management software incorporates technological and functional innovations that have a major impact on mail processing: 

  • Ergonomic input interface with intelligent document capture (LAD option)
  • Support for the main scanners on the market
  • Directory of hierarchical contacts with attachment to a group, department, function,...
  • Integration of the main email and office automation software
  • Universal document viewer supporting over 500 file formats
  • Library of response templates with automatic mailing.

Automate the management of your administrative acts

In addition to the mail function, Mail Manager also includes a module for managing administrative acts

Management of deliberations, by-laws and decisions.

Management of the calendar of commissions and deliberative assemblies with the creation of agendas.

Automatic edition of the administrative acts book.

Generation of convocations, decisions, files, minutes and reports.

Avanteam Mobile

Unleash the potential of your teams on the field, providing them with secure access to their processes, documents and tasks from any iOS, Android or Windows Phone device.

They talk about it better than we do

Thanks to Avanteam, we have digitized our quality management system across the world, at all sites and in all countries. We are very satisfied with the way Avanteam's teams have listened to us and supported us.

Jean-Marie Speck
Assistant to the Director of Quality Development and SMI Coordination
@Air France

Why Avanteam?

Find out why customers choose Avanteam


We put end-users first, with the aim of making their lives easier.


Our solutions adapt to your organization and grow with your strategy, not the other way around.


Avanteam integrates easily with the main software packages on the market: CRM, ERP, HRIS, etc.


Access Avanteam anywhere, anytime, from any iOS, Android or Windows terminal.

Autonomy and freedom

Avanteam is accessible to functional users, who can customize their application on their own, without any technical skills.

Cross-functional approach

Dematerialize all your business processes with a single platform, reducing licensing and training costs.

Our commitment to your success

Beyond software, Avanteam's success lies in the commitment of its teams to the success of customer projects.

Innovation & Leadership

Thanks to an innovative software suite and over 20 years of expertise, Avanteam has enjoyed double-digit growth for many years, and is now a market leader with over 500 customers in Europe.


Our experts are at your service

A question? a quote? a request for a demonstration? it's quick and easy...

Download the brochure

Learn about all the features of the Mail Manager solution

How to choose your mail management software?

How do I compare mail management solutions?

  • It is always tempting to want to compare a lot of software. In practice, we advise you to draw up a functional and technical checklist and fill in the key features you need. Then look for mail management software that matches your checklist. This will simplify your work considerably and make it more efficient. Three to forty programs are usually enough to make a relevant comparison.

  • In addition to your checklist, check the editor's customer references, particularly in your sector of activity, as well as their ability to advise and support you in the implementation of your project.

  • The existence of an active "User Club" is also an important criterion. This allows you to verify that the editor devotes sufficient time and energy to the evolution of its solution so that it is constantly in phase with the state of the art, as well as the latest regulatory or professional requirements.

How to calculate the ROI of an inbound and outbound mail and email tracking software?

  • There are many methods to calculate the return on investment of a software. Here is a relatively simple one for an inbound and outbound mail management software:

    - How many employees are responsible for mail handling? What is their average hourly wage (including taxes)?
    - How many hours per day do they spend on average on mail management and follow-up?
    - Number of employees X Average hourly wage X Number of hours spent on mail management = Daily cost. 

    A mail and email management software can generally divide this cost by 3 by automating all manual and time-consuming tasks. Now you have to calculate the cost of subscription and implementation of the software and see in how many months, the time savings obtained thanks to the software, will compensate your investment. 

    This calculation only takes into account the quantifiable gains, but the "qualitative" benefits of dematerializing your mail process should not be overlooked:

    - Better quality of life and improved employee experience,
    - More time devoted to high value-added tasks,
    - Team autonomy,
    - Better overall process management.

What are the most important benefits of a mail management solution?

  • Immediate visibility on all files

  • 3-fold reduction in processing time and costs

  • Enhanced data and access security

  • Real-time tracking of mail: what? who? when? why?

  • Quick and relevant decisions thanks to immediate access to information

  • Traceability of operations: what has been done? what remains to be done?

  • Compliance of your organization and respect of your commitments: Marianne charter, quality approach, CSR

  • Better satisfaction of your customers or users.

Can I dematerialize other processes than mail management with Avanteam?

  • Yes, beyond its mail management solution, Avanteam provides you with a powerful document digitization platform (EDM) and business processes (BPM) which is Process Studio.

  • With this tool, you can create in record time and without coding, other collaborative applications: purchasing, supplier invoices, expense reports, recruiting, entry-exit of staff, ... and avoid your teams to juggle with spreadsheets, emails and other tools to manage and coordinate their activities.

  • Process Studio is accessible to both business decision makers and technical experts. It is the guarantee for your company that your application will easily adapt to organizational changes, without additional development costs and without soliciting internal or external IT teams.