1. Customer orientation
With Quality Manager Quality Manager you have total visibility and traceability of the processes, events and incidents that link your company to its customers.
Thanks to the integrated workflow, you will be able to optimize the follow-up and processing of complaints, measure their impact and implement the necessary actions to improve customer loyalty.
A quality approach is a cross-functional project involving all of your company's vital forces. The commitment of the management (§ 5 - ISO 9001) is fundamental to succeed in this challenge and to ensure that quality does not stop only at obtaining a certificate.
By opting for a collaborative solution for managing quality, health, safety and environmental systems, such as Quality Managermanagement is demonstrating its determination to industrialize the company's quality approach through a tool capable of communicating customer requirements and the way in which the company is organized to meet them to as many people as possible. Secondly, to mobilize employees in a continuous improvement process, through an intuitive interface that can be accessed at any time.
2. Leadership
3. Staff involvement
One of the main difficulties in quality processes is to involve the staff in the continuous improvement of products and services. This requires effective tools and methods for sharing and exchanging information to simplify their access to information and to keep them constantly informed of the follow-up and effectiveness of the actions undertaken.
The QHSE - Quality Manager software is an effective means of ensuring internal communication and facilitating staff involvement (§ 6.2.2 - ISO 9001).
With the Quality Management Solution (QMS) - Quality Managersolution, all your process drivers and players have a global view of their process. This makes it possible to effectively manage the achievement of objectives, and gives meaning to process-based operation (§ 4.1 - ISO 9001).
All requirements related to formalism in the standards (§ 4.2 - ISO 9001) are taken into account by the solution. You no longer have to worry about managing the document life cycle, which is fully automated by the application: collaborative drafting, electronic signatures and approval workflow, distribution, acknowledgement of receipt management, modification requests and version changes, revision date, archiving, etc.
4. Process approach
5. Management by systemic approach
The systemic approach recommended by the ISO standards encourages us to look at the company as a living entity in contact with its environment, which organizes its resources, pilots its processes and gains intelligence to improve and aim for performance.
The Quality Manager software software is the ideal tool to help you document, manage and improve all the processes that make up your company and link it to its customers and suppliers.
All requirements related to planning (§ 5.4.2 and § 7.1 - ISO 9001) and improvement (§ 8.3 and 8.5 - ISO 9001) are covered by the Quality Manager solution, which allows you to manage your non-conformities, customer complaints, risks and improvement actions in a simple and efficient way.
In addition, you have a visibility and traceability that has nothing to do with manual management or Excel.
6. Continuous improvement
7. Factual approach to decision making
ISO standards require companies to monitor and measure the effectiveness of their organization (§ 8.2 - ISO 9001). However, in practice, the collection of information necessary for the development of indicators, which are essential for the steering of any management system, is a tedious task. Moreover, the manual collection and formatting of information is sometimes a source of error and can jeopardize the credibility of management.
The Quality Manager software is capable of providing relevant dashboards in the form of indicators and graphical reports, directly derived from the information stored in its database on the life of your management system: sources of non-conformance, effectiveness of action plans, objectives and achievement of results, etc.
The Quality Manager solution offers a wide range of features to monitor the performance of your suppliers and thus contribute to their improvement.
8. Beneficial relationships with stakeholders
Our clients testify
What seduced the users and myself, are the modernity of the interface and the functional richness of Avanteam solutions.
With Avanteam Process Studio, we have already automated around ten value-added business workflows for the company.
We chose Avanteam for the speed of implementation and the ability to customize the solution independently.
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